What Is ServiceNow? ServiceNow is a widely known cloud-based firm that provides technical management support software as service or SaaS. It specializes in the fields of IT operations management (ITOM), IT business management (ITBM), and IT services management (ITSM). The ServiceNow software allows its users to manage projects, customer interactions, and teams through several plugins and applications. What Are the Key Features of ServiceNow?ServiceNow software is packed full of key features that can give any business an advantage over its competitors. This single system setup allows for much business automation for various applications and processes. Automated Testing Framework Testing any application for usability typically takes a large time commitment. However, with ServiceNow, testing can be a breeze. With its automated testing framework, users can streamline the production of applications and even work to negate risks all while focusing on functionality. Application Portfolio Management With the APM feature of ServiceNow IT Automation, your staff can set pre-defined metrics and evaluate applications against one another. This feature easily allows your team to align your preferred architecture and efficiently monitor each application's performance. Customer Relationship Management The ServiceNow CRM provides various key features like registration and chats for companies. The newest ServiceNow Support Services version includes contact management capabilities, warranty and contract management, knowledge management, case management, and asset management. ServiceNow Express ServiceNow Express meets the streamlined needs of companies looking to integrate third-party software into the ServiceNow framework. This Express service provides convenient one-click installations from certified third-party applications. What Are the Benefits of Using ServiceNow? When it comes to IT service management, ServiceNow Solutions is a vital partnership for any corporation. Here are just some of the many benefits that ServiceNow Support Services offer:
Single Record System As a business starts to integrate technology into their daily operations, it usually creates a mess of many software programs that don't mix. With ServiceNow, a company can easily eliminate duplicate software functions and have one single system of records that all employees can reference. This software program is the integration of all business processes and data storage into one convenient location. Easy Workflow Creation This software allows for the easy construction of workflows for various business tasks. Now, tracking any task's progress is super simple as one can just look at the workflow chart. The software can automate even day-to-day level tasks. No Necessary On-Site Infrastructure This software application runs on a solely cloud-based platform. There is no need to invest money in on-site servers and other infrastructures. This software also ensures that its applications can be easily accessed from any remote location. It's Time to Switch to ServiceNow Solutions Chetu offers ServiceNow IT Automation and ServiceNow Implementation Services for businesses in all sectors of industry. It's time to get rid of that confusing web of software programs and finally utilize a system that integrates everything your business needs in one record-keeping system. Blog source link: https://chetupartnerships.wordpress.com/2020/11/03/servicenow-solutions-how-it-fits-in-the-whole-itsm-industry/
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